Privacy Policy

Aqua First Plumbing("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This privacy policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services.

Information We Collect

We may collect the following types of personal information:

  • Your name, phone number, and email address when you submit a quote request or contact form
  • Your suburb or address when requesting a plumbing service
  • Details about the plumbing service you require
  • Website usage data through cookies and analytics tools (such as Google Analytics)

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotes for plumbing services
  • Schedule and deliver plumbing services you have requested
  • Follow up on completed work to ensure your satisfaction
  • Improve our website and services based on usage patterns
  • Send you relevant information about our services (only with your consent)

How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information is stored securely and is only accessed by authorised personnel who need it to perform their duties.

Cookies and Analytics

Our website uses cookies and third-party analytics services (including Google Analytics and Google Ads) to understand how visitors use our site. These tools collect anonymous data such as pages visited, time spent on site, and referring websites. You can control cookie settings through your browser preferences.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or conducting our business, provided those parties agree to keep your information confidential.

Your Rights

Under Australian Privacy Law, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

Contact Us

If you have any questions about this privacy policy or wish to make a request regarding your personal information, please contact us:

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Last updated: April 2026